Can't remember your username or password?
To retrieve your username or password details to log into the management console, you must first let us know if you usually log in with an email address.
Is your username an email address?
Yes No
You've either joined Cloud Services using your own email address, or you have an existing Telstra or Bigpond account.
Use the following links to retrieve your username and password.
My Account for Business
If you're a Telstra Business customer with access to My Account, retrieve your password below.
Your Telstra Tools for Enterprise
If you're an Enterprise customer with access to Your Telstra Tools, retrieve your details below.
Don't have a username and password?
Existing Telstra customers
Request a username and password if you're an existing customer without online access.
Or contact your account executive on 1300 835 787 for additional support.
New Telstra customers
If you're not a Telstra customer contact us to get a username and
password or register your interest.
Email us or call 1800 620 345 (select option
3) - we're available Monday to Friday, 9AM to 5PM (AEST).
Assigning Authorisation to buy - 'Cloud Authorised Purchaser'
Step 1 - Identify your Telstra authorised representative
Your company's Telstra authorised representative is responsible for managing the authority to access the management console.
If you're unsure who your authorised representative is, they can be found in My Account
Your Telstra authorized representative will now need to
Your Telstra authorised representative will now need to:
Step 2 - Log into My Account
Select the 'home' tab.
Select 'give someone account access' from the 'account settings' section.
Step 3 - Select the user
Select 'Update Product Access' from the user's details page
Step 4 - Assign cloud user permissions
Select either:
- Cloud Authorised Purchaser - authorisation to purchase Cloud Services
- Cloud Administrator ? authorisation to access management portals and manage your cloud solution on behalf of your company.
